Why 28% of mortgage applicants never close the loan Capacity issues, price-shopping among the top reasons would-be borrowers don’t close with the initial lender

Didier Malagies • December 10, 2020

Why 28% of mortgage applicants never close the loan

Capacity issues, price-shopping among the top reasons would-be borrowers don’t close with the initial lender



Lonnie Glessner isn’t normally one to turn down business. But with origination volume expected to exceed $3.4 trillion this year, stretching the capacity limits of lenders and everyone else in the housing ecosystem, some mortgage applicants simply haven’t been worth his while.


“I have a refinance client in California and they own a geodesic dome home,” said Glessner, a senior loan officer at Draper & Kramer Mortgage in Englewood, Colorado. “They are nearly impossible to finance, thus not worth my team’s time currently. We can’t be chasing rabbits all over the park right now. My team of LOAs, processors, assistant processors, underwriters and closers are still overwhelmed with business…I need to keep it easier for them.”


The geo-dome owner was among the tens of thousands of mortgage applicants that didn’t end up getting funded during the third quarter. According to the most recent Mortgage Bankers Association report on profits, 72% of mortgage applications in the third quarter were funded by independent mortgage banks, known as the pull-through rate.


Historical data from the MBA shows a huge variance in pull-through rates. In the fourth quarter of 2019, the rate checked in at 78%. Its low point over the last five years was 67%, in the first quarter of 2020. For the most part, the pull-through rate has hovered in the low 70s over the last five years.


Over the past week, HousingWire reached out to loan officers and mortgage executives across America to drill down specifics on which prospective borrowers weren’t making it to the finish line. After all, the average borrower’s FICO score today is at its highest level in recent history at over 750, mortgage rates are often below 3% for borrowers with strong fundamentals, and people are desperate to buy a new home or save money through a refi.




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💡 Option 1 — Cash-Out Refinance Meaning: Replace your current mortgage with a larger loan and take the difference in cash. Bankrate Often lower interest rate than a second mortgage because it replaces your first mortgage. Rocket Mortgage Can consolidate debt (e.g., high-interest credit cards) into one loan. Bankrate If you refinance to a lower rate, you can reduce monthly payments while getting cash. Sunflower Bank When it might make sense: ✔ You currently have a higher interest mortgage (e.g., 7%+) and could refinance into ~6% ✔ You want a single payment ✔ You’re using the cash for productive purposes (debt consolidation, home improvements) 🪪 Option 2 — Second Mortgage / Home Equity Loan (HELOC) Meaning: Take out a loan on top of your existing mortgage without replacing it. Better Mortgag Keeps your current mortgage rate and terms if they’re favorable. Better Mortgage You borrow only what you want — no resetting your main mortgage. Often easier/faster to access cash than a full refinance. 🔁 Option 3 — Reverse Mortgage Meaning: Available only if you are typically 62+ — you borrow against home equity and don’t make monthly principal/interest payments. Balance is due when you move or pass. FHA Can provide steady cash flow or a lump sum with no monthly mortgage payments. Useful in retirement when income is fixed. When it might make sense: ✔ You are retiree near retirement ✔ You want to boost retirement income without monthly payments ✔ You don’t plan to leave the home as a large inheritance 📊 Which Option Should You Consider (High-Level Guidance) ➡ If your goal is lower monthly payments + access to cash: → Cash-out refinance could be ideal if today’s rates are lower than your current mortgage. ➡ If you want cash but want to keep a great existing rate: → Second mortgage or HELOC may be better than resetting your core mortgage. ➡ If you are 62+ and need income without monthly payments: → Reverse mortgage might be worth exploring but only with deep planning (especially for heirs). 🧠 Bottom Line (2026 Real-World Thinking) ✔ Mortgage rates are lower than recent highs but not back to historic lows, meaning refinancing could still save money if your current rate is significantly higher than ~6%. Rocket Mortgage ✔ Cash-out refinance is often cheaper than a second mortgage because of lower interest, but you must be okay restarting your loan term. Rocket Mortgage ✔ Reverse mortgages are specialized tools — great for some retirees but not suited to everyone. FHA tune in and learn https://www.ddamortgage.com/blog didier malagies nmls#212566 dda mortgage nmls#324329 
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